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Oksana Studios is the Parent Co  for eayok.net. Click the logo for services.
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1.

Why are your prices sometimes way below cost?

2.

Do we place any kind of advertisements on your web site?

3.

How well is your quality and support?

4.

Do you host adult related sites?

5.

Can I use my account for commercial purposes?

6.

Can I subdivide my space and resell it?

7.

Can I access my domain address with or without the "www"?

8.

Do you handle the domain registration process?

9.

When I register a domain name who will have ownership of it?

10.

What is EayOk's DNS information?

11.

Why do I see "Index of /myusername" when I type in my domain name?

12.

Can I transfer an existing domain to your servers?

13.

How long does it take before my domain name is active?

14.

What is a Virtual Domain?

15.

Do you offer dial-up Internet access?

16.

How do I transfer files to my web site?

17.

How would I create pop e-mails?

18.

I uploaded my new webpage, but I still see the old one, what is wrong?

19.

Will I have unlimited access to update my pages?

20.

How long does it take to set up a new account?

21.

How is billing handled?

22.

Can I upgrade my account if I need to?

23.

Is there a trial period or refunds?

24.

Are 3rd level domains available (anyname.mydomain.com)?

25.

Can you host domain names other than .com .net and .org?

26.

Can I have additional domain names point to my current domain?

27.

How many FTP Accounts for your hosting plans?

28.

Do you support Active Server Pages?

29.

I'm on a Mac can I use a Mac FTP program?

30.

How do I get a domain name?

31.

How can I change my accounts domain name if the domain I registered was already taken by another owner?

32.

Where is the Terms, Agreement and Acceptable Use Policy?

33.

Why can't I publish with FrontPage?

34.

Do you support PHP-Nuke?

35.

Do you offer Telnet or SSH access?

36.

Can I switch my main domain.com for my account?

37.

What if I exceed my limit or want more bandwidth?

38.

Can children use web space hosted by you?
   
   

1.

Why are your prices sometimes way below cost?
 

Our prices are better than competitive simply to increase our exposure. We try to make our packages as low cost as possible to invite more customers to enjoy what they can get and do with our hosting package!

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2.

Do we place any kind of advertisements on your web site?
 

No! Your web site is ad-free! Once again, our prices are lower than most to increase exposure. It is better than wasting the money on advertising, word of mouth can the same job plus save our customers a huge fortune.

3.

How well is your quality and support?
 

We know price isn't everything, and that is why we provide online help documentation. You should read all documentation and if you still have problems, we will work hard to correct them through email. Also read Requirement for Hosting Plans.

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4.

Do you host adult related sites?
 

No. It is against our policy.

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5.

Can I use my account for commercial purposes?
 

Yes, you can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information available to the users of the Internet community and we encourage our customers to utilize such an enormous medium.

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6.

Can I subdivide my space and resell it?
 

No, this is called reselling. We don't have reselling plans at this time. Perhaps we may consider this in the future.

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7.

Can I access my domain address with or without the "www"?
 

Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer.

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8.

Do you handle the domain registration process?
 

No. There are a few good registrars who can give you your domain name at low cost. Go Daddy Software, Inc at www.godaddy.com can give it to you for only $8.95 per year.

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9.

When I register a domain name who will have ownership of it?
 

When you register a domain name with a registrar, YOU will have full ownership of your domain name. This means that you can move your domain name somewhere else or modify it however you want. You have full control over that. If you use our Domain Service, the domain still belongs to you.

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10.

What is EayOk-Hosting.biz's DNS information?
 

The below DNS information is-as follows:

ns1.eayok.biz
72.232.72.10
 
ns2.eayok.biz
72.232.72.1
1

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11..

Why do I see "Index of /myusername" when I type in my domain name?
 

The reason you see "Index of /yourusername" is because you do not have your homepage named "index.html" or "index.htm". You must name your homepage "index.html" to see your website up. Some servers use "default.htm" or "home.htm", but that will not work on our server. Just publish your index.htm and it will replace what you get on your screen.

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12.

Can I transfer an existing domain to your servers?
  Yes.

If you are hosted with a company that provides registrar services, just be sure to specify that you are requesting a transfer and NOT a new domain on your order. You should keep the service with your current hosting provider if you are already hosted, while waiting for your registrar to complete the transfer process. The process of transfer has to do an internet protocol that takes between 24 to 48 hours on an average.

If you domain name is hosted with a registrar with no hosting space, most registrars will let you file your own changes. If you have difficulties, contact your registrar.

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13.

How long does it take before my domain name is active?
 

Once your domain name has been registered (or transferred, if applicable), it usually takes about 48-72 hours before it is active. All Internet providers must update their records (DNS tables) to reflect the new site's location.

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14.

What is a Virtual Domain?
 

A Virtual Domain means having your own domain name (http://www.your-name.com) hosted on a company's servers. Servers and the software are very expensive. They need exceptional connectivity as they are always running. With a Virtual Domain, you utilize our server's without that kind of expense. You are still professionally represented via your own personal Internet web address domain name (www.your-name.com) and by your own personal e-mail address domain name (you@your-name.com).

You should check Networksolutions "WHOIS" service to make sure that your desired domain name is available.

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15.

Do you offer dial-up Internet access?
 

No, you will need local Internet access in order to maintain your web site and retrieve email addressed to your site.

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16.

How do I transfer files to my web site?
 

Files must be transferred to the web server via File Transport Protocol (FTP) or your account's web-based Control Panel. If you need FTP, mail, or other Internet software, visit ZDNet Software Library. ZDNet Software Library is a source for the latest Internet applications with ratings and reviews to help you decide which application is best suited for your needs. We also provide a web-based Control Panel to make it even easier for you to upload your files.

If you use FrontPage, just click FILE, Publish Web.

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17.

How would I create pop e-mails?
 

You will create these accounts through a web-based administration area located in your control panel, that allows you to create, delete and modify your own mail settings. This includes Pop3 e-mail, e-mail forwarding, e-mail aliasing, autoresponders, and mailing list. The process of creating an e-mail account is very simple. You would simply click the MAIL MENU then Add / Remove accounts."

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18.

I uploaded my new webpage, but I still see the old one, what is wrong?
 

If you have just uploaded a new website, or a new file to one of your folders, and then you go to your website through your website, you may still see your old webpage, as your browser will be pulling information from your Temporary Internet Folder / Cache. Click your browsers REFRESH button. If that does not work, then, to resolve this problem, empty your Temporary Internet Folder and go to your webpage and click the "refresh" button on your browser. This is applicable to Internet Explorer (IE) only. Users on Netscape should not have this problem.

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19.

Will I have unlimited access to update my pages?
 

You have unlimited access via FrontPage Publish or FTP or FrontPage PUBLISH 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.

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20.

How long does it take to set up a new account?
 

New accounts are setup in 48 hours or less from the time we receive your order. Once an account is set up an activation notice will be sent to you via email including your username, password. You can begin uploading files to your new web site immediately.

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21.

How is billing handled?
 

Billing is handled on a yearly subscription. You may pay by credit card or check through a secure server. Our Merchant is PayPal. When your time for renewal comes, you will automatically be notified. You do not have to belong to PayPal to pay for our services, however, you should consider becoming a member yourself as PayPal offers outstanding features that would benefit you in many ways.

We don't accept checks, bank checks or money orders by mail. Our "merchant" checks out who you are and we rely on that info since we don't allow hosting service to a minor.

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22.

Can I upgrade my account if I need to?
 

Yes. You can upgrade your account at anytime. You will just pay the difference between your current account and your new account. There are no extra fees involved in upgrading unless otherwise stated.

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23.

Is there a trial period or refunds?
 

Yes. We offer a 30 warrantee period to setup your domain on our servers and make sure that all works (uploading your website, email, cPanel Control Panel), after this time it is not possible to receive a refund for your account. Set up fees are nonrefundable, Credit Card charge backs will not imply due to client agreement:

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24.

Are 3rd level domains available (anyname.mydomain.com)?
 

Yes. Use your control panel to do it yourself. There are no yearly fees for subdomains.

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25.

Can you host domain names other than .com .net and .org?
 

EayOk Hosting can host any domain name.

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26.

Can I have additional domain names point to my current domain?
 

Yes, for a one time $30.00 setup fee (no monthly fee) we can point a second domain name to your main web page. This is a great way to expand the marketing of your site. This involves your registered new domain name to be setup on our servers. The DNS must point to our servers. We set it up. Since you will be using it as a "Redirect", you go to your control panel and hit the Redirect button to point to the existing domain you want it to redirect to. When you REDIRECT, though you see features on your control panel, you won't be using it as it is redirected. Therefore, you won't be using SPACE and you will not be charged a monthly fee.

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27.

How many FTP Accounts for your hosting plans?
 

Your domain.com (your website) can have numerous ftp accounts for free if it's included in your package Plan. Each ftp account you setup in your control panel will have it's own login. Remember to post this login in your ftp accounts with an ftp service. EayOK is not an ftp service. WS_FTP and CuteFTP are.

In your CPanel CP, click: Account Settings/FTP Manager

FTP://Accounts
With the ftp account utility you can control ftp accounts for your users, or if your account has subdomain support you can add an ftp login for the subdomain.

Anonymous FTP Controls
Here you can change setting on how anonymous ftp users should be treated, and change the anonymous upload policy as well.

Anonymous FTP Message
You can edit the anonymous ftp welcome message that users will see when they login to your ftp site.

FTP://Session Control
This utility allows you to disconnect users or timed out ftp sessions.

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28.

Do you support Active Server Pages?
 

Yes, our servers support most ASP software.

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29.

I'm on a Mac can I use a Mac FTP program?
 

Yes, we support Mac FTP programs. All information on how to set up your FTP program to upload files to our servers is available in the control panel once you have an account with us.

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30.

How do I get a domain name?
 

Through a registrar. Go to WHOIS | VeriSign to see if the name you want is available. You may also purchase the name through them or any other registrar.

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31.

How can I change my accounts domain name if it was already taken by another owner?
 

The first thing to remember is that you must register a domain name. It takes up to 48 hours before it is displayed throughout the web. Check this after the first 12 hours by going to WHOIS | VeriSign or until your domain is displayed. It will have all the DNS info on it.

If you order an account, and the domain name you signed up with has been either registered by someone else or needs to be changed due to any reason, we will have to delete that account from our servers and setup a new account. You will be charged a setup fee as this involves our time. To be safe from another setup fee, make sure that the domain is yours first.

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32.

Where is the Terms, Agreement and Acceptable Use Policy?
  Terms, Agreement and Acceptable Use Policy

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33.

Why can't I publish with FrontPage?
  Make sure your account meets the following guidelines:
  • Your domain's DNS is pointing towards our server.
  • You are publishing to http://www.yourdomain.com
  • You have requested that your FrontPage extensions be installed.
  • You are using the username we assigned you. If you changed your password in your CP, make sure you have it documented in a safe place. For your security reasons, we do not store your passwords.

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34.

Do you support PHP-Nuke?
 

Yes we do. However, take personal care to see that you don't bog down our server resources and cause the server to crash. If you are not familiar with PHP-Nuke, don't attempt it unless you hire a webmaster who know how to use it. Any extra bandwidth usage will contain extra cost pending on how much of our resources you overuse.

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35.

Do you offer Telnet or SSH access?
 

No, not on this server. If you want this service, you may contact us and we can set you up on one of our VDS servers. or see EayOK-net Servers

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36.

Can I switch my main domain.com for my account?
 

Yes you can switch yourdomain.com for newdomain.com, but this requires us to re create your account under the newdomain.com which is a new setup charge a $50 to re-setup for this process. It involves deleting existing account and setting up the new one. Your yearly subscription is already paid by you.

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37.

What if I exceed my limit or want more bandwidth?
 

Most subscribers won't have to worry about this as we offer generous bandwidth. When you go over your bandwidth limit you receive a notice letting you know you have gone over. We charge $5 per extra Gigabyte of bandwidth, that is 1024MB of data transfer. We do not limit the amount you can have, although we do charge for the extra bandwidth usages.

If you feel that you need more, see Addion Options for details.

 

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38.

Can children use web space hosted by you?
 

No. You must be at least 18 years old. This restriction is implemented because children may be exposed to unwanted targets. Parents can supervise their underage children but we can not.

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2003, EayOk Hosting on the Net All Rights Reserved.

 

 


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